If you want to start over from scratch, download the recovery image from Microsoft using the serial number and then follow the directions provided. The advantage is, if you have upgraded to Windows 10/11 Pro, it will download the current release of that version. The simplest way is to just go to settings, choose reset (under recovery), do a clean reset wiping the drive, and have it download the OS from the web instead of using the version hidden on the computer.
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